Condiciones generales de contratación

The conditions stipulated below will come into effect between the parties only when the seller has confirmed the order and sent the buyer all the stated conditions.

Identification and contact details of the owner

VINCELONA, S.L.U (hereinafter, VINCELONA) with NIF B65720336 address at C/ GIRONA 16 (08850 GAVA) BARCELONA, registered in the Mercantile Registry of Barcelona, in Volume 42959, Page 15, Sheet 420759, operates through the website www.vincelona.com only in mainland Spanish territory.

VINCELONA is registered in the general health registry No. 30.012039/B

You can contact the Owner through the following means:

Customer service number: 931770770

Email: vincelona@vincelona.com

Coverage of our products

The use of this web platform, as well as any transaction carried out through it, is considered to be made in Spain and, therefore, is subject to current Spanish laws and regulations, all without prejudice to the legislation that may apply according to the consumer's status.

These General Conditions are intended to establish the regulatory framework for the conclusion of the Contract. These conditions will be supplemented, where appropriate, by the corresponding Particular Conditions.

As a Consumer, the Contract entered into is governed by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter referred to as TRLGDCU).

Contracting procedure. How can I buy online?

To access the products offered by VINCELONA and make a purchase, you must freely and voluntarily provide the personal data that will be requested.
Please note that, in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:

1. Click on the product you wish to select and press the button: “add to cart”. <>.
2. If you wish to continue shopping, you must click the “continue shopping” button.
3. Once you have selected the products you wish to buy, as well as the number of units, you must click on “checkout”.
4. Next, you must provide us with your personal data. For this purpose, you can log in or create an account to complete the order, or if you prefer, make your purchase without registration, as a guest.
5. Next, you must indicate a delivery address and chosen shipping method.
6. On the same screen, on the right, you have the cart summary with the selected products, price, taxes, shipping costs (if applicable).
7. Finally, you must select the desired payment method and confirm your purchase by clicking the “ORDER WITH PAYMENT OBLIGATION” button.

Before the aforementioned button, you will see an informative clause on data protection, as well as access to the second layer of information (detailed privacy policy) and access to these Terms and Conditions.

To process your purchase, you must read and accept both the Privacy Policy and these General Contracting Conditions, which will govern the contract made. You can download the General Contracting Conditions if you wish.
In addition, you can accept the sending of commercial information and the sending of the invoice in electronic format.

VINCELONA informs that the electronic document formalizing the contract will be properly archived, ensuring that this document is accessible to the user. For this purpose, the user may request it from their client area or through the contact means provided in our Customer Service.

Technical means for error correction:

The user has technical means provided by VINCELONA during the contracting process to identify and correct possible errors in data entry. If any error is identified in the data entry, the user may follow these steps:

• Client Area: Access the client area using the credentials provided during the registration process. Identify the corresponding transaction and select the data correction option. Modify the incorrect data and confirm the changes.
• Customer Service: If you prefer direct assistance, the user can contact our Customer Service through the enabled communication channels, indicating which information is incorrect and providing the correct information for immediate update.

It is important to note that once the transport company takes charge of the product, any request for changes related to delivery must be made directly with the transport company, using the tracking number provided. Data correction in this context will be subject to the transport company's criteria.

CUSTOMER SERVICE (SAC)

To provide comprehensive service, we inform you of the multiple ways you can obtain information, manage complaints, or get assistance related to your order. For this purpose, you can contact our Customer Service as follows:

• Email: vincelona@vincelona.com
• Phone: 931770770

Customer Service Hours:

Our SAC team will be available to help you at the following times:

• Monday to Friday: 9:00am - 2:00pm and 3:30pm - 6:00pm

Product information

The descriptions of the products offered on our portal are based on the product catalog of VINCELONA.

The products we present on our website are carefully selected from our collection. We have paid special attention to display the colors and features of our products as accurately as possible. However, due to

the variability in the quality or resolution of monitors or devices used by users, it is important that you carefully review the product description on the purchase page, as this is not subject to such contingencies.

In addition, to provide more complete information, we will also indicate the product's stock availability. In the event that an error occurs whereby a product appears available and is not after the purchase has been made, VINCELONA will inform the user of this situation in accordance with our section "RETURN POLICY – Out of stock".

Price information

The price of each product will be the one indicated on our website at the time of purchase and these will be expressed in Euro (€). Unless otherwise stated, the prices of the products shown on our website include the legally applicable taxes (Spanish VAT).

Additionally, shipping costs and applicable taxes will be itemized at the time of purchase, on the payment screen, so that the user can know the final price of the product and understand how it is composed.

It is important to note that prices may change at any time, although such modification will not affect orders that have already been placed.

Our goal is to maintain a transparent relationship with our customers and address any errors fairly and efficiently. Therefore, although we strive to ensure the accuracy of all prices on the page, we recognize that an occasional error may occur. If a manifest error is detected in the price of any product you have ordered and that can be effectively proven, we commit to inform you immediately. In such a situation, we will provide you with the option to reconfirm your order at the correct price or, alternatively, to cancel it if you prefer, prior to the order confirmation sent to the email address provided, at which time the contract will be duly perfected, in accordance with applicable regulations.

Sales promotion

The following will be considered sales promotion activities:

• Sales during sales periods.
• Sales on offer or promotion.
• Clearance sales.
• Liquidation sales.
• Sales with gifts.
• Direct sales offers.

In all cases where our entity carries out any of the above sales, the announcement will specify its duration and, where appropriate, the special rules applicable to them. The duration of each sales period will be freely decided by the Entity.

In the case of items with a price reduction, the previous price will appear along with the reduced price, except in the case of items offered for sale for the first time.

If the announced sales do not include the information set out in the previous paragraphs, it will be understood, as indicated in these conditions and in this section, that the price may vary depending on demand, not responding to a specific period or a specific promotion. That is, they will be RRP (recommended retail price).

In the case of sales with gifts or incentives, these may be delivered within the period determined by the sale without exceeding that established in each Autonomous Community, which in any case will not be more than three months from the promotion's expiration date.

Shipping costs

We offer free shipping within mainland Spain for all orders over 200€ euros. This option is available to our customers as an additional benefit when making purchases of a certain value.

For orders that do not reach the aforementioned amount, a standard shipping fee will apply, which may start from 12€ euros. The exact shipping cost will be calculated during the purchase process and will be clearly displayed before confirming the transaction. This fee will vary depending on the shipping destination, if it is within the peninsula, and the weight of the package.

In addition, the following rates will apply according to the number of bottles sent and their weight:

price per unit of measure

The price per unit of measure will be clearly visible in each publication of our products. Therefore, our customers will have easy and direct access to this information when making their purchase.

Offer and acceptance

The contracting procedure and pre-contractual information is in Spanish. This is the language that will be used to carry out the contract. If it can be carried out in another language, it will be indicated before starting the contracting procedure.

Information about payment methods

The price payment through the website is made at the time of purchase and VINCELONA will send you a confirmation email of the purchase made, informing you of the expected date for receipt of the product.

VINCELONA states that it does not have access to or store sensitive data related to the payment method used by the User, except those strictly necessary for its management. Only the corresponding financial entity processing the payment has access to this data for the management of payments and collections. Once the purchase process is completed, an electronic document is generated in which the contract is formalized and which the user can print.
VINCELONA reserves the right to cancel orders in accordance with these conditions. You can consult the reasons for cancellation in the specific section that regulates them.

What payment method can I use to make my online purchase?

Payment for the products offered by the entity can be made by:

1. Credit or debit card. Visa, MasterCard, Maestro and UnionPay. If your payment method is a bank card, by clicking on "Order with payment obligation" you are confirming that the credit card is yours. If you receive a notification that your card has been declined and you have verified that the card has not expired and that the information associated with your card does not contain any errors, you should contact your bank first to find out the reason for the rejection or lack of authorization.
2. Shop Pay
3. Google Pay

Once the order has been placed, the company will confirm your order immediately. These General Contracting Conditions will remain on this website, and must be accepted by you before making the payment.

Is it safe to enter my credit card details on the website?

As you can see in our security policy, our payment is secure using the indicated means. Our online store has an SSL certificate that allows you to protect the banking information transferred during the purchase process using encryption methods. The confidential data of the credit or debit card payment is transmitted directly and securely to the financial institution.

When making payment through the gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. It will then connect with the issuing bank, which will request authentication and authorization of the transaction.

My card has been declined, what can I do?

If you receive a notification that your card has been declined, you should contact your bank first to find out the reason. However, this may occur for several reasons:

1. The most common reasons for a payment being declined are related to payment security policies. When making payment through the secure payment gateway, the system will automatically verify that the card is activated for Secure Electronic Commerce. It will then connect with the financial institution that issued it, which will ask the buyer to authorize the transaction using a personal authentication code. The transaction will only be completed if the issuing bank confirms the authentication code, and at that time the charge will be made to the card. Otherwise, the transaction will be declined.
2. The card may be expired. Check that your card does not exceed the validity date.
3. Credit limits or fund holds. The card limit for making purchases may have been reached.
4. Incorrectly entered data. Check that you have filled in all the fields required with the correct information.

In any case, your bank is the only one that can provide you with the exact reason why a payment has been declined.

My card has been used fraudulently, what should I do?

You must notify VINCELONA by email or phone, of any improper or fraudulent charge on the card used for purchases on the website, as soon as possible, so that VINCELONA can take the actions it deems appropriate.

Invoice information

The company will issue invoices in electronic format once the customer has given their consent at the end of the purchase. If you have not authorized the electronic invoice, a printed invoice will be provided along with the order shipment, this being the default format.

If the customer has not initially opted for the electronic invoice but later decides to request it, they can do so later through their user area if they are a subscriber to our products, or by request by email to the address indicated in these conditions.

Invoices will be issued in the name of the individual or legal entity placing the order. Therefore, it is the user's responsibility to ensure that accurate and complete buyer data is provided. Correction of obvious errors in billing data is allowed after the invoice has been issued.

To preserve data confidentiality, duplicate invoices will only be issued to the contract holder. Duplicates will not be provided to third parties.

Information to consumers regarding the products offered - Regulation (EU) 2021/2117

Complying with the requirements of the food information regulation Regulation (EU) 2021/2117. Each publication of our products includes the list of ingredients, the quantity of certain ingredients or categories of ingredients, as well as complete nutritional information.

At the time of completing the purchase, all this data will be available for your review, ensuring that our customers have access to the information necessary to make informed decisions about their purchases.

SHIPPING POLICY

Delivery time

The maximum delivery time for products is 24 to 72 hours as long as it is within the peninsula, on business days, once payment has been made according to the chosen method. If, for any reason, the order cannot be delivered within the established period, we will notify you as soon as possible.

It is important to note that all deadlines mentioned are in business days and are subject to payment confirmation according to the selected method. In the event of any delay in delivery, we are committed to informing you without delay.

Please note that we do not deliver on Saturdays, Sundays, or national, regional, or local holidays.

Place of delivery

VINCELONA undertakes to deliver the product in perfect condition to the address you have indicated, which must be located in mainland Spanish territory. To ensure successful delivery, it is important that the address provided is accessible during normal business hours.

It is important to note that VINCELONA assumes no responsibility if the delivery of the product is not carried out due to incorrect, inaccurate, or incomplete data provided by the user. Likewise, VINCELONA will not be responsible in cases where delivery cannot be made due to reasons beyond the control of the assigned shipping company, such as the absence of the recipient.

Transfer of risk and ownership

Delivery of the products will be considered made from the moment the product has been made available to the User or a third party designated by them (other than the carrier) at the specified delivery location. The risk associated with the products, including loss, deterioration, or theft, will be transferred to the User at the time the products are available for their disposal.

In the event that the User arranges the transport of the goods or selects a carrier other than those proposed by the company, the risk will be transferred to the User upon delivery of the goods to the carrier. However, this does not affect the User's rights against the carrier.

Delivery problems

If upon receiving the order, any discrepancy or visible problem is detected, it is recommended not to accept the delivery and to record it on the delivery note or means used by the carrier. Accepting an order with obvious damage or defects visible to the naked eye could complicate the return process.

If you accept the order and then discover obvious damage or defects, or if they are observed when opening the package, it is imperative to contact us immediately. You can do so by sending an email to vincelona@vincelona.com providing your personal details and order number, attaching a photograph of the damaged or defective product, a detailed description of the problem, and any other relevant information.

We are committed to handling your request as a priority and working with you to resolve any incident satisfactorily.

LEGAL WARRANTY

In accordance with current food safety and consumer protection laws, we guarantee that our wines meet the highest standards of quality and food safety. Our products are produced and marketed in accordance with the Vine and Wine Law, ensuring their traceability and compliance with the applicable regulations at each stage of production, storage, transport, and sale.

In addition, we are committed to complying with the provisions of the General Law for the Defense of Consumers and Users and other complementary laws, as well as the Regulation on food information provided to the consumer, ensuring the transparency and accuracy of the information provided about our products.

If our wines have manufacturing defects or do not meet the indicated specifications, the customer may exercise their warranty rights as established by current legislation, including the right to repair, replacement, price reduction, or contract termination, as appropriate.

We are committed to diligently handling and resolving any claim related to the quality or conformity of our products, ensuring the satisfaction and safety of our customers in all their purchases.

RETURN POLICY

Right of withdrawal

Food/goods that may deteriorate/expire quickly, not suitable for return for health and hygiene reasons, and products made according to the buyer's specifications. Exceptions art. 103 c), d) and e)
To return a food product, you, as an individual, have a maximum period of fourteen (14) calendar days from receipt of the product, returns of perishable goods and those that by their nature may deteriorate or expire quickly are not possible.

Nor may products made according to the buyer's specifications be returned.

No exchanges or returns are allowed for perishable.

itemsIf it is a household item, you have 14 days to return it. The shipping costs arising from the return will be at your expense. For this, we provide you with a .

withdrawal form

• How should you proceed to return a product?
• Products must be returned in the same condition in which you received them, along with any accessories related to them, and it is advisable to include a photograph of the product's condition and packaging.You will be responsible for the costs of returning the product
• .

Under no circumstances will we accept returns sent with postage due.
Once we verify that the products you return meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted.If you have any questions about the return process, please contact us via the contact email vincelona@vincelona.comor at the Customer Service phone number .

931770770

RefundWhatever payment system you used, the refund will be initiated as soon as possible but always within 14 days following receipt of the product in our warehouses

. If you made the payment by bank transfer, to process the refund you must attach an account number in the return form where we can make the deposit.

Out of stockIf all units of the purchased product are out of stock, the Customer Service will communicate this as soon as possible through the contact means provided during the purchase process. In this situation, VINCELONA

undertakes to refund the purchase amount immediately and, in any case, without undue delay.

MINORSVINCELONA sells its products exclusively to users over 18 years of age. Minors under this age are NOT authorized to use our products and should not, therefore, send us their personal data. VINCELONA

assumes no responsibility if minors attempt to access or use the product without authorization. For this purpose, parents or legal guardians are urged to supervise minors' online activities and ensure that they do not use this product without proper authorization.

Dispute Resolution

Applicable law and jurisdictionThe relationship between VINCELONA

and the Consumer and User will be governed by current Spanish regulations. In accordance with the provisions of article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice will be resolved by the Courts and Tribunals of the consumer's domicile.

Complaint formsAt VINCELONA

we are committed to ensuring customer satisfaction and to handling any complaints promptly and efficiently. If at any time you feel that your consumer rights have not been respected or you have a complaint about our products or services, we offer you the possibility to request Complaint Forms.

• You can make this request in the following ways:

By email: If you wish to request the Complaint Forms electronically, you can send an email to our official contact address: vincelona@vincelona.com In the subject of the email, please include "Request for Complaint Forms". In the body of the email, provide your full name, address, and a brief description of the complaint or reason for the request.

Once we receive your request, we are committed to providing you with the Complaint Forms as soon as possible and to giving you all the necessary assistance to complete them correctly. Your opinion is important to us and we will strive to resolve any problem or inconvenience fairly and transparently.

Remember that we are here to help you and are committed to the quality of our products and services. If you have any additional questions or need more information, do not hesitate to contact us. We will be happy to assist you.

Out-of-court dispute resolutionIn accordance with the provisions of article 40.5 of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, into Spanish law, the consumer and user are informed that, in the event of a dispute, they may resort to alternative dispute resolution mechanisms. For information and assistance on how to file a complaint, you can consult the European Commission page: .

Remedies available to consumers in the EU - European Commission

Intellectual Property ClaimsVINCELONA

• respects the intellectual property of third parties. If you believe that your intellectual property rights may have been infringed, please notify us of this incident at the email address vincelona@vincelona.com providing the following information:
• Detailed description of the work protected by intellectual property rights that you believe has been infringed.
• Clear and specific identification of the exact location on our website where the alleged infringing content is located.
• Sufficient contact information.
• A statement in which you declare in good faith that the use of the content in question is not authorized by the holder of the intellectual property rights, their legal representative, or the law.

A statement affirming that the information provided in your notification is accurate and that you are the holder of the intellectual property rights or are authorized to act on behalf of the holder.

Once we receive this information, we will proceed to analyze it and take appropriate measures, in compliance with our policies and applicable legislation. We appreciate your cooperation in this process and are committed to addressing any intellectual property infringement claims diligently.

LEGAL NOTICE AND PRIVACY POLICYFor detailed information about the Product Owner, as well as the legal terms and conditions of the operation of this website, and how we handle and protect your personal data, please visit the sections Legal Notice and Privacy Policy

available on our website.

security policyVINCELONA

has contracted an SSL certificate for its website.

An SSL certificate allows you to protect all personal and confidential information that may be handled on a website, regardless of the information being transmitted, such as from any of the website's contact forms to the server, or the data entered for newsletter subscriptions or access to protected areas, etc.The website address will appear in green, activating the “https

” protocol that allows secure connections from a web server to the user's browser.

MODIFICATIONS

These General Contracting Conditions may be modified/updated according to legal requirements or updates to our policies. For this reason, we advise you to review these GCC before contracting new products.